Youssef Elmadany

Experience

IT Specialist - American University of Sharjah

August 2024 – Present | On-site

Provided technical support to 900+ staff, resolving 50+ IT incidents weekly.
Led queue management system replacement project with 3 vendors.
Automated workflows using JotForm, improving application processing time.
Managed HubSpot CRM for 150,000+ contacts.
Developed inventory management system in Drupal 11, improving retrieval rates by 30%.
Redesigned AUS ServiceNow catalog to optimize service requests.
Tools: AppSheet, PowerApps, Excel, JotForm, ServiceNow, HubSpot, Drupal 11, Jamf, SCCM

IT Intern - Taalat Moustafa Group

June 2023 – August 2023 | On-site

Maintained AI-equipped smart city cameras and IT support in Madinaty smart city project.
Ensured smooth technical upkeep of camera network and system management.

Technical Projects

Hierarchical Object Detection & Real-Time Text Recognition of UAE Traffic Signs

Built 3-stage deep learning pipeline, achieving 91.24% mAP and 89.3% word accuracy at ~15 FPS.
Cross-platform Flutter app visualizing real-time results with NoSQL storage.
Second place at AUS Senior Design Competition.
Tools: Yolov8, Parseq, Pytorch, OpenCV, Flutter, Dart, Firebase, NodeJS, Python, Flask

Lufthansa Technik: Jet Blade Marking Recognition

Developed automated jet blade inspection system using transformer-based PARSeq and KerasOCR.
Mobile app for real-time feedback retraining and accuracy improvement.

Technical Skills

Python Java C++ JavaScript Dart FastAPI Flask NodeJS ExpressJS HTML/CSS Bootstrap TailwindCSS Flutter ReactJS NextJS Firebase AWS mySQL Tensorflow Keras Pytorch YOLO Parseq Scikit-learn

Extracurricular & Awards

Philippines Cultural Club — Activities Coordinator & Executive Assistant.
Multiple Academic Scholarships — GPA ≥ 3.5.
Arab Youth Center Interview — Shared insights on AI and its future impacts.

Education

American University of Sharjah, United Arab Emirates